^{Michael E. Lindsay}

112 Lord Pelham Way       Phone: 757-268-6444

Yorktown, VA 23693                               Email: michael@cbaytech.com  

 

A U.S. Navy veteran and business savvy solutions-oriented professional with a diverse career of 20+ years reflecting strong leadership coupled with hands-on IS/IT expertise. Maintains focus on achieving bottom-line results while formulating and implementing proven advanced/emerging technology and business solutions to meet a wide range of objectives.  Actively seeks out opportunities to improve client systems and infrastructure, consulting on small- and large-scale projects from start to finish, including meeting with clients to help identify opportunities for enhanced revenue and reduced costs.

 

Significant Accomplishments

 

·               Visionary Entrepreneur with two successful startups. Established profitable IT Consulting, Management and Service organizations delivering to a national client base and generating a seven figure recurring revenue stream. Responsible for all aspects of the organizations business process development and implementation.

·               Successful response to commercial RFP led to long term engagement that included staff augmentation, streamlining of IT organizational structure within an IT operations center, data center design and build out. Ongoing support included data center management, continuity planning and testing, static and mobile end point management, scheduled penetration testing and ongoing HIPAA, SOX and PCI governance, risk assessment, compliance and corrective action.

·               Effective management of 20 person Enterprise Systems Team for NASA ASDC resulting in improved image and efficiency of operations for the datacenter.

·               Developed and successfully implemented proprietary hybrid-cloud solution for the SMB market. Applied for and awarded Trademark. Seeking patent rights.

·               As part of my continued focus on the bottom line success of my Clients, I suggested and successfully converted a technology expense center into a new profitable revenue stream through our existing partnership and strategic planning with the Key Stake Holders of the organization.

·               Made a successful response to a U.S. Navy RFP that resulted in award of a Navy Seaport Contract.

·               As key member of a cross-cultural team, traveled internationally and was solely responsible for U.S. based pre and post sales engineering support for an Israeli based Internet security firm. Directly involved with the firms successful acquisition by a U.K. based firm.

·               Highest Security Clearance Obtained: Top Secret (expired without prejudice)

 

Technical Areas of Expertise

 

·               16+ years of technical management, 20+ years of technical writing

·               RFP Response and RFP Response application framework (RFPMonkey)

·               16+ years of significant fiscal responsibility managing seven figure budgets, business analysis to include capital investment requirements and asset management, ROI and P&L.

·               20+ years operations and management in multiple Network and Desktop Operating systems including Windows Active Directory, Novell, Apple Mac, VMWare and Google Apps.

·               Evaluated and planned for staffing needs. Authored RFP’s to fill contract positions within the Department of the Army. Developed formal role descriptions for private industry. Made hiring decisions and performed evaluations. Coached, mentored and encouraged additional development of staff.

·               Networking Infrastructure Systems Engineer/Solutions Architect to include Servers, WAN, LAN, WLAN, VPN(IPSEC), SAN, NAS, Virtualization, VoIP, Cloud Services, Routers, Firewalls and Managed Switching.

·               BC/DR planning, implementation and testing to prepare for unforeseen risks to continued business ops.

·               Architect and manage enterprise service delivery (SaaS, IaaS, HaaS, Hosted Applications, Web Hosting, Cloud)

·               Diverse system integration experience

·               Effective Project/Program Management to include Change Management. Familiar with Agile and ITIL Methodologies.

·               Business Process Mapping, Optimization and Documentation

·               Merger and Acquisition Analysis

·               Vendor Management resulting in negotiated cost reductions and early evaluation of emerging technologies

·               Corporate and DoD Security Standards, Dept. of the Army Information Assurance Officer, Physical security for datacenters, SCIF, EOC, etc.,  Cyber Threat Prevention and Analysis from external and internal sources

·               PSA/CRM implementation resulting in a complete view of Client and Vendor base to include sales automation, project management, forecasting and customer service tracking and escalation

 

Professional Experience

 

SSAI, Inc. NASA LaRC, Hampton, VA2015-2016

Enterprise Systems Lead

·   Directly supervises Enterprise Systems team responsible for ASDC Data Center. Carries out supervisory responsibilities in accordance with SSAI and NASA policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

·   Solves operational and technical problems and provides solutions under various levels of constraints and stress.

·   Participates in security-related meetings and/or training where security information and procedures relevant to NASA ASDC are either provide or received.

·   Ensures quality assurance compliance

·   Designs, Develops and/or plays a leading role in the development and implementation of procedures, standards and policies for NASA ASDC IT infrastructure.

·   Participates implements and tests business continuity/disaster recovery plans. Develops and implements plans for optimal use of system resources.

·   Manages Enterprise Systems projects. Works through situational issues and uses problem solving skills to achieve desired project outcomes either independently or as an integral part of a team

·   Balances team and individual responsibilities; exhibits objectivity and opened to others’ views; gives and welcomes constructive/positive feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.

·   Participates in NASA ASDC Configuration Management Board.

 

 

C'Bay Technologies, Inc./ProActivIT, LLC, Yorktown, VA  2003 - 2015

President/CEO

Founded and led the strategic planning for the organization in order to provide ongoing support to clients and to sustain operations during the economic downturn. Administered firm's planning/development strategies, driving new business development through in-depth analysis of client needs and requirements to promote growth and to enhance revenue.

·   Provided R&D for Private Label Desktop as a Service (DaaS, Virtual Desktop) offerings.

·   Researched/evaluated independent software vendor solutions to include Citrix, VMWare, & Microsoft Hypervisor.

·   Researched, evaluated and implemented End Point Protection solutions, including Cloud based Malware protection, Application White Listing and Backup/Disaster Recovery Solutions.

·   Management of Internal and Client Technology budgets in excess of $1MM.

 

L2K Group, LLC, Yorktown, VA  2010 - 2014

Manager/Managing Member

Lead own company that provides proactive flat-rate IT Managed Services to reduce client costs, to increase client profits, and to mitigate business risks. Direct financials, HR, sales and marketing, customer service, account management, and vendor management.

·   Consulted with and provided targeted business analysis, solutions and implementation for multiple clients across numerous industries. 

·   Partnered with Zenith Infotech and Intel on their Cloud and Hybrid Cloud solutions, respectively.

·   Developed own branded, in-house Hybrid cloud solution utilizing HP OEM hardware and a VMWare core to provide virtual desktops and servers.

 

 

Department of the Army, TRADOC, Ft. Monroe, VA   1995 - 2004

Chief Technology Officer

Directed the technical needs of the organization across 12 locations, helping to design and implement more streamlined processes and procedures.  Led a four-person team, and handled hiring, training, mentoring, and development practices. Manage a high six figure technology budget.

·   As a major subset of the Department of the Army Enterprise, led the design and development of a complete LAN/CAN solution to provide connectivity of disparate mainframe, UNIX, Microsoft, Novell, and PC systems.

·   Realized 50%+ in savings through implementation of new document management systems.

·   Saved $25k+ in wireless comm costs by negotiating with vendors to pool resources and reduce rates.

·   Reduced labor by redefining positions, standardizing systems, recruiting exceptional talent, and expanding personnel knowledge and responsibilities to cover all areas of IT operations.

·   Developed and authored an IT policy manual to ensure consistent procedures and processes.

·   Diffused and resolved long-standing internal and intra-departmental conflicts and problems, elevated morale and increased effective communications between the department and end users.

·   Acting Information Assurance Officer and Information Security Officer

 

 

 

 

Education & Training

 

BS: Information Science (Management of Information Systems), Christopher Newport Univ., Newport News, VA

AA: Electrical Engineering, University of Florida, Gainesville, FL

Navy Nuclear Power Training Unit (NPTU), Ballston Spa, NY

Naval Nuclear Power School, Orlando, FL

 

Current Certifications: CompTIA A+, Certified Novell Administrator, Certified Novell Salesperson, Microsoft Certified Professional, Certified Microsoft Small Business Specialist, Quickbooks ProAdvisor,

 

In-Progress Certifications: PMP (Course Completed), GAIC (Course completed), CISSP, Six Sigma Green Belt (Course Completed)

 

Additional Planned Education: Master of Science in Information Security Management

 

Additional Skills

 

·               Microsoft Office 95 through 20xx to include Visio

·               Google Apps for Business

·               Multiple industry line of business applications including: Lytec Medical Practice Management, MediNotes EMR,  Intuit Lacerte, Intuit Quickbooks, Peachtree, Intuit ProSeries, ATX, S2000, Drake, Xactware

·               Multiple PSA/CRM solutions including: Autotask, TigerPaw, SurgerCRM, Salesforce, Promys, Connectwise

·               Systems Management: LogMeIn Central, LogMeIn Rescue, Soluto, Naverisk, Proactive Watch, Continuum, Macrium, Network Detective, HP Openview, Cortado, SpiceWorks, CentraStage

·               Internet Domain management, web and email hosting, Wordpress

·               Server Operating Systems: Windows NT, Windows 20XX, VMWare, Hyper-V, IIS, Linux, Novell, OS2, Sharepoint, MSSQL 20XX, MS Exchange 20XX, Apple OS X, Citrix Xenapp,

·               Networking Hardware: Cisco, TrendNET, Zyxel, SonicWall, ADTran, Amer Networks, Dell, HP, Juniper, Intel, SSL Accelerators, NetApp, Drobo, Synology

·               Network Security: PKI, PGP, Penetration Testing, Firewalls, Active Intrusion Detection, Network Detective

·               Other Network Infrastructure: VoIP, TCP/IP, UDP, ICMP, DNS, FTP, SSH, VPN, RDP, HTTP, SMTP, Ethernet, Gigabit Ethernet, ATM, Frame-relay, DSL, Cable Modems, Cloud (Private, Hybrid, Public) Client/Server Architecture, Benchmarking and Analysis, Content Management/Filtering, Cable Plant Design and Implementation

·               Data Center AC and DC Power Distribution, HVAC, Fire Suppression and Control, Access control, Video monitoring

·               Endpoint Security: Device access (Smart card, two factor authentication), Application white listing (Savant, Lumension, Bit9), Malware Protection (Webroot, Symantec, Vipre, McAfee, Microsoft, BitDefender, AVG, Kaspersky, ESET, TrendMicro, ZoneAlarm, MalwareBytes), Device location/remote wipe (Computrace, Awareness Technologies)

·               BCDR: Diverse Geographic multi-site storage, StorageCraft, Symform, Novastor, SOS, Acronis, Symantec, iDrive, Carbonite, Mozy